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Automobile Dealership Abuse of Public

2 replies [Last post]
SuzanneO
User offline. Last seen 3 years 11 weeks ago. Offline
Joined: 09/27/2011

We have a local Auto Dealership,  Naber Chrysler Dodge Jeep , that takes total advantage of their customers.  I have a friend that went there to view a  Dodge Challenger.  He had a Mustang that was a special edition.  The folks at Nabor told him that the Challenger was a sports car that would out perform the Mustang and talked him into trading for the Challenger.  Within a day or so he knew that this was NOT the car it was purported to be and wanted to return the car.  The finance company told him that they were willing to nullify the trade and just put things back the way they were if Naber would co-operate.  He tried to cancel the contract within 3 business days of the original contract and Naber told him that he would have to pay an additional $5,000. to retrieve his Mustang.  The finance company told him he was better off with his Mustang since it had actually appreciated in value and they said that the Dodge would depreciate and would never be really worth what he paid for it.  So,,,,, he did get his Mustang back, paid the extra money and our good neighbors at Naber fleeced another Brunswick Co. citizen.  

 I would NEVER recommend a dealership that did this to someone after only a couple of days.  And, I think that it is AWFUL that a dealership would treat ANYONE this way.  I just think that the public should know that this is the type of business we have in our area.  

I have always dealt with the Chevy dealership and the man I am talking about had always dealt with the Ford dealership and neither of us has any complaints about them or their practices.  But, I hope everyone out there knows to beware of our 'good' neighbors at Nabor!

Suzanne Osborne

 

JimT
User offline. Last seen 3 weeks 20 hours ago. Offline
Joined: 12/16/2011
There's another side to this

This may be the first time in my life that I've come to the defense of a car dealer. I've never dealt with Naber, but I am a lawyer and I coach consumers about effective car buying. Fairness requires a response in this case.

The consumer clearly had not done his pre-purchase homework. He should have been fully informed -- independently -- about the performance of the vehicles in question. He had new car fever, followed by buyer's regret. What car salesman could realistically be expected to say, "No, you're right, it really doesn't perform as well as the Mustang"? That is the consumer's responsibility. We are all responsible to be smart, informed consumers -- or pay the price if we aren't.

A car dealership is not a consumer protection agency -- it sells cars. I find it amazing that the consumer actually got out of his situation for a mere $5,000. Dealers aren't required by law to give car buyers a three-day (or any other) right to cancel.

The bottom line? 1) The lender lost money on the deal because it had to do the credit evaluation, and prepare, then cancel all the loan paperwork -- without making a cent.

2) The dealer lost money on the deal. The dealer's previously new car has now been turned into a demonstrator or a used (previously titled) car which cannot be sold as new. $5,000 won't come close to offsetting the loss in the vehicle's value.

Everybody in this transaction lost money. All in all, I'd say the lender and dealer should both be commended for their understanding and flexibility, rather than condemned for taking advantage.

C GW
User offline. Last seen 2 years 17 weeks ago. Offline
Joined: 10/30/2011
Car Dealership

In no way is "anyone" right in lying or withholding information to sell merchandise. Either is wrong, no matter who you are.

I bought a used car (from who doesn't matter)and when I went to register it I found out it had a salvaged title. When I went back to the dealership they said they didn't "know it was salvaged", and gave back "Half" of what we paid. It was a very good car, we had it for years.

That's how a business should run. Better to lose some money than consumer faith in your business.

Frankie Wood