In this business, we’re accustomed to anonymous phone calls, letters and e-mails. They regularly come in as news tips, praise and criticism.
While the information is appreciated, anonymous contacts can be frustrating. If they come in for a news tip and a name and number is not left, holes that might need to be filled in or questions that might need to be asked can’t be responded to.
When calls come as praise, it’s nice to attach a name to the voice on the other end.